Frequently Asked Questions
What ages is Pillowie for?
Pillowie is age graded for kids over 18 months old. It's ideal for kids between the ages of 2-8 years old.
CAN I PLACE AN ORDER OUTSIDE OF THE UNITED STATES?
Currently, Pillowie only ships to addresses within the United States and Canada.
What does it cost to ship?
Free Shipping within the lower 48 states. Additional shipping fees apply to Alaska, Hawaii, and Canada.
HOW CAN I TRACK MY ORDER?
Once your order has been processed and scheduled for shipment, you will receive an e-mail with your tracking number.
RETURNS & EXCHAGES:
If you are not happy with your Pillowie purchase for any reason, you can return or exchange unused items, in their original condition with tags, within 30 days of the date of purchase. Orders returned beyond this time period will not be accepted. We reserve the right to refuse used merchandise.
For returns, please contact customer service via e-mail at the following address:
Please note that you are responsible for any shipping costs to return the original item(s).
CARING FOR PILLOWIE:
Machine wash separately.
Cold, gentle cycle, no bleach.
For pillow, reshape, dry flat, do not iron.
For blanket, hang dry, do not iron.